Frequently Asked Questions

Karavan is a B2B wholesale and export platform that connects Turkish manufacturers and exporters with business buyers abroad. Every step of international wholesale trade, from product discovery and quotes to logistics, insurance and customs, is managed on a single platform.

Manufacturers, exporters and e-commerce businesses that want to sell their products wholesale abroad join Karavan as sellers. Businesses abroad that want to source wholesale products from Türkiye join Karavan as buyers.

Sellers sell from Türkiye. Buyers join the platform from North America, the European Union and the member states of the Organization of Turkic States, and access products directly.

You apply by entering your basic company information in the registration steps on the website. Then, like every buyer and seller trading on the platform, you go through company verification (KYB) and AML (anti-money laundering and sanctions list) screening. Your company details are checked against official registry records, and the list of documents required for your company type is shown at this step. This way, you can be sure that every party on the platform is a real, authorized business.

Yes. Logistics, insurance and inspection services on Karavan are provided by the platform's solution partners and can be purchased directly on the platform during the order process. Logistics partners carry the shipment from the seller's door to the buyer's door. Insurance partners protect the shipment with cargo insurance. Inspection companies check the quantity and quality of the products before shipment.

Yes. Having an e-commerce website or a marketplace store is not a requirement on its own. Manufacturers and exporters who want to sell their products wholesale to businesses abroad can also apply.

Once your company verification is complete, you can add your products to the platform. Complete information such as the product description, images, technical specifications, minimum order quantity and delivery terms makes it easier for buyers to evaluate your product.

Yes. You can add products one by one or upload them in bulk with Karavan's product upload template. Simply enter details such as the product name, description, technical specifications, variants and minimum order quantity into the template and upload it.

You can choose one of three options for your products: a fixed price, a price range, or quote-based pricing with no listed price. For quote-based products, buyers send you a quote request and you set the price for each order individually.

Buyers can ask you questions from your product page, send you a request for quotation (RFQ), or buy your fixed-price products directly. You can track and reply to incoming messages and requests from your seller dashboard.

When the buyer chooses the platform's logistics support, our logistics partner picks up your shipment from your door and delivers it to the buyer's door. All you need to do is have the order ready for pickup within the time you specified.

You can buy fixed-price products directly, send a quote request to the seller for quote-based products, or ask the seller a question from the product page. You can track all your conversations and orders from your buyer dashboard.

You create a quote request specifying the product you need, the quantity and the delivery terms. After review, your request is forwarded to verified sellers in the relevant category. You compare the quotes you receive and approve the one that suits you best.

The minimum order quantity for each product is set by the seller and shown on the product page. If you want to buy a different quantity, you can send the seller a quote request.

When you choose the platform's logistics support, products are picked up from the seller's door and delivered to your door. For fixed-price products, the freight quote is calculated instantly. For quote-based orders, quotes from our logistics partners are sent to you and you choose the one that suits you.

Yes. An estimate of the customs duty and import VAT in your destination country, based on the product's HS code, is shown to you before payment. Customs clearance is handled by the logistics partner you choose.

Yes. After choosing a freight quote, you can buy cargo insurance for your shipment through the platform.

For information about applying, using the platform or our services, you can use the contact form on the website or send an email to support@karavan.net.